FAQ - WaMu Theater at Madison Square Garden

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Address

Madison Square Garden is located in the heart of Midtown Manhattan at:
Four Pennsylvania Plaza
(7th Avenue between W 31st St and W 33rd St)
New York, NY 10001

Advertising Opportunities

To learn more about advertising opportunities at Madison Square Garden, please contact our Advertising Sales department at 212-465-6283.

Airports

The New York City metropolitan area is serviced by 3 major airports: LaGuardia (approximately 9 miles away), John F. Kennedy International (approximately 16 miles away), and Newark Liberty International (approximately 17 miles away). MSG is accessible by public transportation, car service, and taxi from all 3 airports.

Aisles

For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times.

Alcohol Management

For most events at Madison Square Garden, alcoholic beverages are available for purchase. MSG staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. Alcohol sales will be limited to up to two alcoholic beverages per customer per transaction. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside MSG. Management reserves the right to refuse the sale of alcohol to any guest.

All-Star Balloting

During some New York Knicks, New York Rangers, and New York Liberty games at MSG (generally the first half of the season) fans can pick up and fill out All-Star Ballots to see their favorite players in the All-Star Game. Fans not able to vote in person at MSG may also vote online through each league's website.

Animals

Animals or pets are not permitted on the premises at Madison Square Garden under normal circumstances, with the exception of service animals such as guide dogs. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

Assistive Listening Devices

Assistive Listening Devices (ALD) are available for guests who are deaf or hard of hearing for events in the Arena and the Theater. The devices are those which operate on the FM system. In the Arena, you may arrange for an ALD outside Gate 65. In the Theater, visit the Event Manager's office to arrange for the use of an ALD. You will be required to leave a driver's license or credit card and, upon return of the device in the same condition, your collateral will be returned. There is no charge for this service. Please call the Disabled Services department at (212) 465-6034 any weekday between 9:30 a.m. to 4:30 p.m. for more information.

ATM

There is one ATM inside our Box Office lobby next to Window #2 as well as several more inside the Arena, on levels 6, 7 and 9. There are also 2 ATMs on the Third Floor Club Terrace at the top of each escalator.

Autographs

All ticketholders and guests must abide by the instructions of MSG Security staff members at all times.

Baby Change Facilities

Madison Square Garden provides baby change facilities in most female and male restrooms throughout the Arena and Theater. Baby change stations can be found in the women's restrooms at Gate(s) 52, 54, 60, 62, 64, 66, 72, 77; on the 8th floor near the Tower B and Tower D elevators; and behind section 407 on the 9th floor. Baby change stations can be found in the men's restrooms at Gate(s) 54, 61, 63, 67, 71, 76; on the 8th floor near the Tower A and Tower C elevators; and behind section 420 on the 9th floor. In the Theater, baby change stations can be found in the women's and men's restrooms in the Theater Lobby, adjacent to section 101, and section 102.

Backstage Passes

Madison Square Garden does not distribute backstage passes for any event.

Bag Searches

Madison Square Garden asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

Basketball Camps

For reservations and information on camps with our teams' players, coaches, and staff, please contact the team's respective Community Relations Department.

New York Knicks: call (877) NYK-DUNK or visit nyknicks.com
New York Liberty: visit www.wnba.com/liberty

Binoculars

You are more than welcome to bring a pair of binoculars with you to Madison Square Garden to enhance your overall experience. For most concerts in the Arena, you are able to rent binoculars as well.

Bottles and Containers

Outside food and beverages, including water, are not permitted in Madison Square Garden at any time.

Box Office

Madison Square Garden's Box Office is located in The Garden's Ticket Lobby, directly beyond the building's Seventh Avenue Mall, at 7th Ave. and West 32nd St. On event days, the Box Office opens at 9:00 a.m., Monday through Friday, at 10:00 a.m. on Saturday, and at Noon on Sunday. The Box Office will remain open until one hour after the start of the event. On non-event days, the Box Office will open at 9:00 a.m., Monday through Friday, at 10:00 a.m. on Saturday, and will be closed on Sundays. The Box Office will close at 6:00 p.m. Monday through Saturday. These hours are subject to change. Please call (212) 465-MSG1 or visit thegarden.com for event schedule and Box Office hours. American Express, Visa, MasterCard, Discover, and Diner's Club are all acceptable forms of payment at our Box Office. We do not accept checks or money orders. For more information, see Tickets.

Broken Seats

If your seat is broken, please contact the nearest Usher, Security Officer, or Guest Services Representative for further assistance.

Bus and Limousine Drop-Off

Bus and limousine drop-off are located on 7th avenue between W. 31st and W. 33rd Streets as well as W. 31st and W. 33rd Streets between 7th and 8th Avenues. Please call the New York City Department of Transportation at 212-639-9675, for more information.

Cameras

Video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses are not permitted inside Madison Square Garden at any time. This policy will be strictly enforced. You may bring in a disposable or 35mm camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Camps

For reservations and information on camps with our teams' players, coaches, and staff, please contact the team's respective Community Relations Department.

New York Knicks: call (877) NYK-DUNK or visit nyknicks.com
New York Liberty: visit www.wnba.com/liberty
New York Rangers Youth Hockey camp: call (212) 465-6553 or visit newyorkrangers.com

Cancelled/Postponed Events

In the rare event that a Madison Square Garden event is postponed or cancelled, please visit the Event Profile, on The Garden website, specific to the event you possess tickets to for more information.

Catering

For information on catering opportunities at Madison Square Garden, please call the Special Event Sales department at 212-465-6106.

Changeovers

Changeovers from basketball to hockey and vice versa generally take approximately 2 hours. Although rare, it is possible to host a basketball and hockey game on the same day.

Cheering for Children

See Garden of Dreams.

Children

Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For most events, all children who have reached their second birthday require a ticket to gain admittance to Madison Square Garden. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent's or guardian's lap. Please note, that for certain children's events (such as the Wiggles and Sesame Street Live!), all children who have reached their first birthday require a ticket. For more information, you may contact Guest Relations at (212) 465-6225, any weekday from 9:00 a.m. to 5:00 p.m.

Club Bar and Grill

If you want the best in fine dining, exemplary service, amidst elegant ambience without leaving Madison Square Garden, The Club Bar and Grill is the ideal setting. Located on the Club Terrace, this exclusive restaurant is the perfect way to begin your evening before the game starts. Reservations are recommended to dine at the Club Bar and Grill. Club Season ticketholders may make reservations at any time. All other ticketholders may make reservations starting 48 hours prior to a game. Please call (212) 465-6290 for reservations on Club Bar and Grill.

Club Seats

If you are attending an event with a Club or Club Suite ticket, please enter through either the North or South concierge areas located on either side of the Mall area. Club ticketholders also have exclusive access to entrances on 31st Street and 33rd Street between 7th and 8th Avenues. Your Club ticket also allows you to visit our third floor Garden Terrace, Play By Play Restaurant, and The Club Bar and Grill during Knicks and Rangers games. For Liberty games, you will have access to the Garden Terrace and Play By Play. Of course, Suite holders may dine in the privacy and comfort of their Suite, and may customize their menu through our Suite Services department. Club ticketholders for New York Knicks and New York Liberty games will have personal waiter/waitress service at their seats during games. For New York Rangers games, VIP Rinkside, Club Rinkside, and Club Gold ticketholders will have personal waiter/waitress service at their seats during games. Menus will be at your seats upon arrival.

Coat Check

Madison Square Garden does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

Code of Conduct

Guests shall be respectful of others around them.
Guests shall avoid blocking the view of other guests.
During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests.
Guests shall not interfere with the event, the performers or the athletes in any way.
Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.
During some sporting events, guests shall wait for a stoppage in play before moving about the arena. The black line on the gate floor designates the area that guests shall stand behind, to avoid blocking the view of seated guests. Guests shall adhere to the instructions and directions of arena staff.
Guests shall not stand on seats or any other building structure.
Guests shall not block the aisles.
Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket upon request.
As required by the City of New York, guests shall not smoke anywhere in our facilities.
Guests who consume alcoholic beverages shall do so in a responsible manner.
Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Officer or Guest Services Representative.
Guests shall comply with requests from arena staff regarding arena operational and emergency procedures.

The arena staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Season ticketholders may also be subject to having their season subscription revoked.We thank you for your cooperation.

Concessions

Aside from the traditional fare of hamburgers and hot dogs, we also offer MSG favorites such as pizza, fresh cut french fries, chicken sandwiches, subs, salads, ice cream and coffee. Food Courts are located at Gates 61, 65, and between Gates 71-72 and Gates 76-77. American Express, Visa, MasterCard, Discover, and Diner's Club are accepted.

Damaged Merchandise

If you purchased any damaged or defective merchandise, please e-mail Brian Holt (brian.holt@thegarden.com). We apologize for any inconvenience this may have caused you.

Directions

Madison Square Garden is located in the heart of Midtown Manhattan at:
Four Pennsylvania Plaza
(7th Ave. between W. 31st St. and W. 33rd St.)
New York, NY 10001

For detailed driving directions from your point of departure, we suggest you visit the mapping website of your choice (i.e, Mapquest.com, maps.yahoo.com, etc.) and input Madison Square Garden (physical address: 4 Pennsylvania Plaza, New York, N.Y. 10001) as the destination address.

Madison Square Garden is located directly above Penn Station and is easily accessible by taking the 1,2,3, A, C, E trains to 34th Street/Penn Station. You may also take the B, D, F, V, N, R, Q, W trains to the 34th Street/Herald Square stop and walk one block west to The Garden. PATH trains from New Jersey also stop at 33rd Street/Avenue of the Americas. If you are arriving via Metro-North, you may take the Shuttle from Grand Central to Times Square and transfer to the downtown 1,2,3 trains to 34th Street/Penn Station.

Disabled Services

Disabled Services Tickets
Madison Square Garden provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212-465-6034, any weekday from 9:30 a.m. to 4:30 p.m.
Companion Tickets
At a minimum, based upon availability, you will be permitted to purchase tickets for you and oneguest beside you. You may also purchase tickets based upon availability for additional guests in close proximity to our wheelchair sections.
Ticket Refunds
If you are unable to attend an event, please contact the Disabled Services department prior to the event taking place for further instructions.
Wheelchairs
For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at Madison Square Garden, please ask a Security Officer for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
Ticket Relocation
If you are a wheelchair user and obtain non-accessible tickets please call the Disabled Services department in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
Suites for the Disabled
All of our suites are wheelchair accessible. Please call the Disabled Services department with the suite number and the date/time of the event you are attending and we will make arrangements to have a seat removed to make room for the electric scooter or wheelchair, if required.
Temporary Disabilities
If you have a temporary disability/injury please call the Disabled Services department and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.

Donations

To Charitable Organizations from Madison Square Garden
To request a donation from Madison Square Garden, please fax your request on your organization's letterhead to our Community Relations department at 212-465-4423.
To Madison Square Garden from Companies, Groups, and Individuals
If you know in advance that you will not be able to attend an upcoming event, you may donate your tickets to our Garden of Dreams Foundation. Your donated tickets are 100% tax deductible. Please send your tickets in a traceable manner to Garden of Dreams Foundation, Madison Square Garden, 2 Penn Plaza, New York, NY 10121. Please also include your name, address and telephone number so we may send you a letter of acknowledgement. All donated tickets must be received no later than 2 business days prior to the event. For more information, please call the Garden of Dreams hotline at 212-465-4170.

Elevators

Elevators within Madison Square Garden are reserved for the use of our employees, working media, and disabled patrons only. Please note that escalators are available to take ticketholders to all seating levels. Disabled patrons who require the use of a mobility aid (wheelchair, walker, cane, crutches, etc.) are encouraged to use our elevators. Additionally, patrons who have limited mobility and are unable to climb stairs or use our escalators, but do not require the use of a mobility device, should contact our Disabled Services department at (212) 465-6034, for an elevator pass. Please have the date of the event as well as your section, row, and seat number available when calling.

Emergency Contact Information

The best way to be contacted during an emergency is to set your beeper or cell phone to vibrate. For Arena events, the Event Manager's office may be reached at 212-465-6292 and for all other events at 212-465-6299. Please be sure to leave your seat location information with your babysitter, as Madison Square Garden will not page ticketholders during an event.

Employee Recognition

Madison Square Garden is proud of its commitment to customer service and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employees special recognition please e-mail us at feedback@thegarden.com.

Entry/Exit

To enter the Arena, we have escalators in each Tower that access each level of seating. To access the Towers, you must enter through the Box Office lobby on 7th Avenue. Please follow the direction of Madison Square Garden staff and/or refer to the Tower and Gate listed on your ticket as to which level to access. Upon exiting the Arena, escalators may be turned off for the safety of our guests.

Escalators

There are escalators in each of the four (4) Towers (A, B, C and D). Please be aware that, for the safety of our guests, escalators may be turned off prior to the conclusion of an event.

Facility Surcharge

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($4.50) is included in the price of each ticket. Any ticket with an original face value (if discounts apply) above $15.00 is subject to a facility surcharge.

Family Restrooms

Wheelchair accessible restrooms are located throughout the Arena and the Theater, as well as both restaurants, and are clearly marked. In addition, we have a unisex restroom available for disabled guests who may require assistance from a person of the opposite gender or to assist a child for medical reasons. This unisex restroom is located in our Garden Services Office on the 5th floor in the Arena and requires an escort by Madison Square Garden security personnel.

First Aid

Madison Square Garden personnel are available to assist any guest in need. In the Arena, first aid areas are located outside Gate 66 and on the 5th floor next to the Event Manager's office. In the Theater, the Medical Office is located in the Theater Lobby, closest to aisle B. Madison Square Garden is equipped with Automatic External Defibrillators (AED) located in various locations throughout the building. Designated employees, including our Medical staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Garden Services staff for assistance.

Flags

As per US flag code, when flags of two or more nations are displayed, they are to be flown from separate staffs of the same height. When the flag is suspended across a corridor or lobby in a building with only one main entrance, it should be suspended vertically with the union of the flag to the observer's left upon entering. If the building has more than one main entrance, the flag should be suspended vertically near the center of the corridor or lobby with the union to the north, when entrances are to the east and west or to the east when entrances are to the north and south. If there are entrances in more than two directions, the union should be to the east. No other flag or pennant should be placed above or, if on the same level, to the right of the flag of the United States of America.

Food and Beverages

Outside food and beverages, including water, are not permitted in Madison Square Garden at any time. MSG offers a wide variety of food and beverage for sale. For more information, see Concessions.

Garden of Dreams

We are proud to announce that the Cheering for Children Foundation has a new name and expanded focus. Under the name, "Garden of Dreams", the 501 C 3 non-profit charity will partner with all areas of Madison Square Garden to make dreams come true for kids in crisis, including children facing illness, homelessness, abuse, foster situations, hunger and tragedy. For more information on Garden of Dreams, please call (212) 465-4170 or visit gardenofdreamsfoundation.org

To request a donation from Madison Square Garden, please fax your request on your organization's letterhead to our Community Relations department at 212-465-4423.

Gate Times

Doors for Madison Square Garden Arena and Theater events open one hour prior to event start time. If you are attending a Knicks, Rangers, or Liberty game and are in possession of Club tickets, you may enter the Play by Play, The Club Bar and Grill, and The Garden Terrace two hours prior to game time. Reservations are not required to dine in the Play by Play, however, you must call 212-465-6290 to make reservations for the Club Bar and Grill. For more information on these or other local restaurants click on the appropriate link.

Gift Certificates

Gift certificates are a great gift to present to family, friends, co-workers, and employees. These gift certificates are valid for one year and can be redeemed for tickets at the Madison Square Garden Box Office, merchandise, concessions, and the MSG All Access Tour. You may purchase your gift certificate directly from the MSG Box Office.

Group Information and Reservations

For group tickets (generally 20+) and information please call our Group Sales department at 212-465-6080 or e-mail us at groupsales@thegarden.com.

Guest Services

Madison Square Garden is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher, Security Officer, or Guest Services Representative.

Handouts/Leaflets/Vending

The distribution of promotional items, flyers, handbills or printed materials is not permitted without written permission of Madison Square Garden. In addition, vending, peddling or product sampling is not allowed.

History of Madison Square Garden

The current Madison Square Garden is actually the 4th building to be called Madison Square Garden. The opening event was held on February 11, 1968 with a gala salute to the USO starring Bing Crosby and Bob Hope. Over the last 4 decades, MSG has hosted tens of thousands of world-class events. For more information on the history of The Garden and to revisit great moments in MSG's history please visit our History page. Of course, the best way to learn more about Madison Square Garden is by taking the All Access Tour.

Hockey Camps

For reservations and information on the New York Rangers Youth Hockey camp please call (212) 465-6553 or visit www.newyorkrangers.com.

Hosting an Event

Madison Square Garden is the perfect place to host your next event. For more information on hosting your event or party at one of our facilities, please call our Special Events Sales department at 212-465-6106.

Hotels

Madison Square Garden is located in the heart of midtown Manhattan and is easily accessible via public transportation and taxi. Although MSG is not affiliated with nor do we endorse any hotels, we are located a short walk from the Hotel Pennsylvania, the Affinia Manhattan Hotel, and the Hotel New Yorker.

Inclement Weather Policy

Madison Square Garden rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a no-refund, no-exchange basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted immediately on our website as well as on our main information telephone line at 212-465-6741. Please continue to check our website and call 212-465-6741 for the latest, up-to-the-minute information.

Lost and Found

Please contact our Command Center at 212-465-6299 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak with an Usher, Security Officer, or Guest Services Representative for further assistance.

Lost Children

If you become separated from your child during an event, please seek the nearest Usher, Security Officer, or Guest Services Representative for assistance. It always helps if your child has his or her seat location information or ticket with them.

Media Access

Media credentials can be requested by calling the particular artist's publicist, record label or promoter. You must be an accredited member of the media on assignment to be considered. For our sports teams, please contact the specific sports team's Public Relations Department at 212 465-6000.

Meeting Family & Friends

One good meeting spot is inside the Box Office lobby (past the security check) underneath the clock in the center.

Merchandise

Merchandise stands are located throughout the concourses. You may also visit the Team Store between Gates 60 and 67 or at Gate 75 as well as Double Teamed at Gate 66. American Express, Visa, MasterCard, Discover, and Diner's Club are accepted. We do not accept checks or money orders. If you do not have a ticket for an event, you may visit our Tour Store, located in the Madison Square Garden Box Office lobby from 11:00 a.m. to 3:00 p.m. or stop by our merchandise stands in the Mall area prior to the event.

Messages

With a donation to MSG's Garden of Dreams Foundation, personal messages may be placed on the GardenVision scoreboard during Knicks, Rangers, and Liberty games. To place a message at a Knicks game, please call (877) NYK-DUNK. To place a message at a Rangers game, please call (212) 465-6555. To place a message at a Liberty game, please call (212) 465-6293.

National Anthem Singers

If you would like to sing the National Anthem before a New York Knicks or New York Liberty game, please send us a VHS or CD composed of 90 seconds or less with your singing of the traditional version of the national anthem. All VHS or CD's may be sent to:

(Team Name)
Manager of Event Presentation
2 Penn Plaza-14th Floor
New York, NY 10121

For College Basketball events, please send your VHS or CD to the following address:

College Hoops
Game Director
8 Penn Plaza- 6th Floor
New York, NY 10001

North Seating

The North Press Box is generally reserved for working media during sporting events. For concerts, however, we have the opportunity to sell this seat location. The North Press Box is located between the 300 and 400 Level seating areas in the Arena. The North Press Box consists of one row of folding chairs that is set up at this location. If your ticket is marked Section North, the folding chairs will be set up behind the last row between Sections 332-337. Please proceed to the Gate marked on your ticket and an usher will direct you to your seats.

Parent Waiting Rooms

For some events, such as Z100's Jingle Ball, Madison Square Garden provides a parent's waiting room, which is often located in the Play by Play restaurant. For further information, please call Guest Relations at 212-465-6225, any weekday from 9:00 a.m. to 5:00 p.m.

Parking

Madison Square Garden does not provide parking. MSG does not have an affiliation with and does not endorse any local parking garages. For most events, you may also purchase a pre-paid parking voucher through TicketMaster or at the Box Office. These vouchers can be redeemed at participating area garages. Please see your parking voucher for details and garage locations.

Phone Numbers

Information	212-465-6741 (MSGI)
Arena Events Office	212-465-6292
Disabled Services	212-465-6034
Guest Relations	212-465-6225
Group Sales	212-465-6080
Lost and Found	212-465-6299
Season Subscriptions	212-465-6050
Ticket Master	212-307-1000
	212-307-4111
	212-307-5554
	212-307-7171
	631-888-9000
	203-744-8100
	201-507-8900
	845-454-3388
Theater Events Office	212-465-5894

Play by Play

The Play By Play Sports Bar and Restaurant located inside Madison Square Garden is the premier sports bar in NYC and a perfect place to get great food and have fun times with friends. The Play By Play is your place to get close to the action before, during or after the game! Please be aware that we seat on a first come, first serve basis, so be sure to arrive early to ensure that you'll be seated promptly. The Play By Play is open during all Knicks, Rangers and Liberty games and all ticketholders will have access. During select concerts, the Play By Play is open to all ticketholders, provided that there are no private events being hosted inside. Please call (212) 465-5888.

Player Appearances

To request a New York Knicks or Rangers player(s) to attend your function, please send us a letter with at least 2 months notice on your organization's letterhead. The letter should include all the relevant information and details including: what your organization is about, what the event is and the purpose of the event, the date of the event, the location of the event, and what/who you are requesting. Letters can be mailed to:

(Specify Team)
Community Relations Department
2 Penn Plaza-14th Floor
New York, NY 10121

To request for a New York Liberty player(s) to attend your function, please send us a fax to our Liberty Community Relations department at 212-465-6250. The fax should be on your organization's letterhead and include all the relevant information and details including: what your organization is about, what the event is and the purpose of the event, the date of the event, the location of the event, and what/who you are requesting.

Please remember that due to the high volume of letters and player appearance requests that we receive, there is a possibility that your request will not be fulfilled. We will contact you regarding your inquiry for player appearances.

Pre-Sale Information

For some events at Madison Square Garden, promoters may decide to set up a special pre-sale, which Garden Newsletter members may participate in. During a pre-sale, a limited number of tickets are available for sale within a specified amount of time prior to the actual sale of tickets to the general public. Please note that while a pre-sale can afford you the opportunity to attempt to purchase tickets before the general public sale, there is no guarantee that you will be able to obtain tickets since, as in normal ticket-selling situations, there is a limited supply of tickets. In order to participate in most pre-sales a special code is required. For events where a promoter has arranged for Garden Newsletter members to participate in a pre-sale, Garden Newsletter members will be notified of the guidelines of the pre-sale via e-mail. The promoter of the event determines the decision of whether a pre-sale takes place and who may participate.

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. Madison Square Garden may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from MSG are: weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses. You may bring in a disposable or 35mm camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Promotions

For a list of promotions at New York Knicks, New York Rangers, and New York Liberty games, please visit each team's respective website.

Protective Netting (Hockey)

During hockey games at Madison Square Garden, protective netting is hung above the glass behind both goals. This precaution limits the amount of pucks that leave the ice and enter the seating area. Although the netting adds an extra precaution, MSG reminds you to stay alert at all times.

Pucks

Pucks that go into the stands during hockey games may be kept by the patron who catches the puck. Please note that while protective netting is put in place at each end of the rink, pucks may still go into the stands. The hockey pucks are made out of 100% vulcanized rubber and are chilled. When these pucks go into the stands they can cause serious injuries, so please stay alert at all times.

Questions/Concerns

If you have any questions or concerns before or after an event, please call our Guest Relations department at (212) 465-6225, any weekday from 9:00 a.m. to 5:00 p.m. If you have questions or concerns during the event, please seek the nearest Usher, Security Officer, or Guest Services Representative.

Re-Entry

For most events at Madison Square Garden, all exits are final, even for guests who smoke. Guests are not permitted to leave an event and then re-enter the same event. However, on rare occasions this policy may differ, and will be printed directly on the ticket.

Recording Devices

Refunds & Exchanges

Madison Square Garden has a no refund, no exchange policy on tickets for all events.

Renting the Garden

Madison Square Garden offers many opportunities to host events at The Worlds Most Famous Arena. For more information please call the Special Event Services department at 212-465-6106.

Restaurants

Madison Square Garden is only affiliated with and endorses the Play by Play Sports Bar and the Club Bar and Grill. In order to dine in the Club Bar and Grill and the Play by Play during a Knicks or Rangers game, you will need a Club ticket for that particular game. Only the Play by Play is open during Liberty games and only Club ticketholders will have access. MSG restaurants are open 2 hours prior to the games starting time.

Play by Play Sports Bar
The Play By Play Sports Bar and Restaurant located inside Madison Square Garden is the premier sports bar in NYC and a perfect place to get great food and have fun times with friends. The Play By Play is your place to get close to the action before, during or after the game! Please be aware that we seat on a first come, first serve basis, so be sure to arrive early to ensure that you'll be seated promptly. The Play By Play is open during all Knicks, Rangers and Liberty games and all ticketholders will have access. During select concerts, the Play By Play is open to all ticketholders, provided that there are no private events being hosted inside. Please call (212) 465-5888 for more information.

The Club Bar and Grill
If you want the best in fine dining, exemplary service, amidst elegant ambience without leaving Madison Square Garden, The Club Bar and Grill is the ideal setting. Located on the Club Terrace, this exclusive restaurant is the perfect way to begin your evening before the game starts. Reservations are recommended to dine at the Club Bar and Grill. Club Season ticketholders may make reservations at any time. All other ticketholders may make reservations starting 48 hours prior to a game. Please call (212) 465-6290 for reservations.

Restrooms

Men and Women's restrooms may be found at the following locations in the Arena:

Floor	Men's Bathrooms	Women's Bathrooms
6th floor	Odd numbered gates	Even numbered gates
7th floor	Gates 71 & 76	Gates 72 & 77
8th floor	Between Towers A/B & C/D	Between Towers A/B & C/D
9th floor	Sections 407 & 420	Sections 407 & 425

Family Restrooms
Wheelchair accessible restrooms are located throughout the Arena and the Theater, as well as both restaurants, and are clearly marked. In addition, we have a unisex restroom available fordisabled guests who may require assistance from a person of the opposite gender or to assist achild for medical reasons. This unisex restroom is located in our Garden Services Office on the5th floor in the Arena and requires an escort by Madison Square Garden security personnel.

Retired Jerseys

A retired jersey number is the highest honor a player from one of our teams can achieve at Madison Square Garden. When a number is retired, it will forever hang from The Garden rafters and can never be worn by another player from that franchise again. Retired Knicks jersey numbers are: 10 (Walt Frazier), 12 (Dick Barnett), 15 (Earl Monroe and Dick McGuire), 19 (Willis Reed), 22 (Dave DeBusschere), 24 (Bill Bradley), 33 (Patrick Ewing), and 613 (Red Holtzman. The 613 signifies the number of wins attained as Head Coach of the Knicks). Retired Rangers jersey numbers are: 1 (Eddie Giacomin), 7 (Rod Gilbert), 11 (Mark Messier) and 35 (Mike Richter). Furthermore, 526 (Lou Carnesecca-signifying the number of wins as Head Coach of St. John's University) hangs only during college basketball events. Steffi Graf (5 Time Virginia Slims/Chase Championships Champion) and Martina Navratilova (8 Time Virginia Slims/Chase Championships Champion) also have banners hung only during tennis events. In addition, the number 12 hangs to celebrate Billy Joel's record breaking 12 sold out nights in the Arena (Feb-April, 2006) and the number 60 in honor of Elton John's 60th performance at The Garden on his 60th birthday (March 25, 2007).

Scalping

Please note that New York law prohibits the resale of tickets within one thousand five hundred feet from Madison Square Garden. In addition, New York law prohibits the sale of tickets to events at the Theater at Madison Square Garden for more than 20% above the price printed on the face of the ticket and prohibits the sale of tickets to events at the Arena for more than 45% above the price printed on the face of this ticket. Unlawful resale can be punishable by fine and/or imprisonment.

Season Tickets

Benefits
Becoming a season subscriber of the Knicks, Rangers, and/or Liberty entitles you to a host of benefits including exclusive special offers, events, and discounts. For more information please contact our Season Subscriptions department at 212-465-6073, Monday through Friday, 9:00 a.m. to 6:00 p.m.

Purchasing
If you are interested in becoming a Season or Mini Plan Subscriber for the Knicks, Rangers, or Liberty, please contact our Season Subscriptions department at 212-465-6073, Monday through Friday, 9:00 a.m. to 6:00 p.m.

Seating Capacity

For basketball events in the Arena, the seating capacity is 19,763 and for hockey events in the Arena, the seating capacity is 18,200. For all other events, seating capacity changes depending on the set-up of the event. For events in the Theater, the seating capacity is 5,600.

Seating Chart

You may access our detailed seating charts by visiting our seating chart page.

Security

Shoot Around Times

Shoot arounds are generally held on the morning of a game. Please note that shoot arounds are never open to the public.

Signs and Banners

Guests are welcome to bring signs into the building to show their support for their favorite team, player, or entertainer. Signs may not be derogatory in any manner and must not contain foul language. Signs must be hand held and cannot be mounted on a stick or pole and they cannot block the view of other guests. Any interference with the enjoyment of another guest's experience will result in the confiscation of the sign and/or possible ejection from the facility.

Smoking

In compliance with New York City regulations, there is no smoking permitted anywhere in Madison Square Garden. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and MSG does not allow for smoking passes.

Solid Ground Program

The Solid Ground Program is the best way to forever become a part of The Garden. Located in the Mall area, these paving stones are a great way to celebrate and recognize your favorite Madison Square Garden memory with a personal message. These paving stones come in two sizes, 4" by 8" and 12" by 12". Upon the purchase of your paving stone, you will also receive a replica to proudly display in your home or office. The purchase of a paving stone is 100% tax deductible and all net proceeds benefit our Garden of Dreams Foundation. For more information and to request an application, please call the Garden of Dreams hotline at (212) 465-4170.

Song Play List

Knicks Mix Playlists
Get up for the game the same way that the Madison Square Garden crowd does! NYKnicks.com now features the custom playlists of the songs you hear in the arena during every Knicks game. Click Knicks Mix Playlists (http://www.nba.com/knicks/knicksfan/knicksmix.html) to view custom from past New York Knicks games.

Sounds of The Game Song Suggestion
Rangers fans, do you have a song that you would like played at an upcoming Rangers game? Well, here is your chance! Rangers fans now have the opportunity to suggest songs to be played during breaks in the action. For all upcoming games, newyorkrangers.com will randomly select one song from the online submissions, and play it at a Rangers game in "The World's Most Famous Arena"! Click HERE to suggest a song. Click HERE to view Sounds of the Game playlists from past New York Rangers games.

South Seating

The South Press Box is generally reserved for working media during sporting events. For concerts, however, we have the opportunity to sell this seat location. The South Press Box is located between the 300 and 400 Level seating areas in the Arena. The South Press Box consists of one row of folding chairs that is set up in this location. If your ticket is marked Section South, the folding chairs will be set up behind the last row between Sections 307-312. Please proceed to the Gate marked on your ticket and an usher will direct you to your seats.

Standing

During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Strollers

If necessary, guests may bring strollers to events in the Arena and Theater. Please understand, however, that these strollers must be collapsible and fit under your seat. You may not leave strollers in the walkways, gates, or concourses and our staff will not guard these items for you. MSG is not responsible for any lost, stolen, or damaged strollers.

Suite Rentals and Sales

For some events, Club Suites may be rented to entertain guests and clients. For information, rental, or sale of Club Suites please call 212-465-6771.

Telephones

Public telephones are located throughout the concourses during events in the Arena. For Theater events, public telephones are located in the Theater Lobby.

Temperature

The temperature inside the Arena during hockey games is maintained at approximately 65 degrees. Of course, the temperature may vary depending on your proximity to the ice surface. We suggest that you consider wearing layered clothing or bring a jacket or sweater if you are attending a hockey game.

The temperature inside the Arena and the Theatre for all other events may vary greatly due to logistics and artist requests. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable for their performance. Even if you are attending a concert during the winter, you may want to consider wearing light clothes under your heavier layers.

Temporary Disabilities

If you have a temporary disability/injury please call the Disabled Services department at 212-465-6034, and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.

The Garden Terrace

The Garden Terrace is our 3rd floor private terrace, only open to Club members during New York Knicks, and New York Rangers events. The Garden Terrace is open for other ticketholders at other limited events as well. To access The Garden Terrace please enter through our North and South concierge area.

TicketMaster Phone Numbers

212-307-1000	212-307-4111	212-307-5554
631-888-9000	203-744-8100	201-507-8900
845-454-3388	860-525-4500	609-520-8383

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. Madison Square Garden staff may ask to see your ticket at any time during the event. You will also need to keep your ticket stub in the rare occurrence an event is cut short for any reason.

Tickets

Purchasing Tickets
Tickets for events at Madison Square Garden may be purchased at the following authorized points of purchase: in person at our MSG, Radio City Music Hall or Beacon Theatre Box Office, online through thegarden.com (which will link you to TicketMaster), at a TicketMaster Outlet or by calling TicketMaster at (212) 307-4111 or (212) 307-5554. Tickets purchased through TicketMaster are subject to TicketMaster service fees in addition to the cost of the ticket. These sources are the only authorized ticket-selling agents of The Garden. Please be advised that we cannot vouch for the authenticity of tickets obtained through any other source. Madison Square Garden will not honor counterfeit and other invalid tickets. If you would like to purchase tickets on the day that the event is taking place, you may continue to utilize Ticketmaster. As the event start time approaches, Ticketmaster will no longer sell tickets and you may only purchase tickets in person at the MSG Box Office. The cut-off time when Ticketmaster stops selling tickets varies depending on the event. Please note tickets for concerts are not sold at the MSG, Radio City Music Hall or The Beacon Theatre Box Office on the first day of sale.

Season and Mini Plan Subscriptions
If you are interested in becoming a Season or Mini Plan Subscriber for the Knicks, Rangers, or Liberty, please contact our Season Subscriptions department at 212-465-6073, Monday through Friday, 9:00 a.m. to 6:00 p.m.

Disabled Services
Madison Square Garden provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212-465-6034, any weekday from 9:30 a.m. to 4:30 p.m.

Accepted forms of Payment
Cash, American Express, Visa, MasterCard, Discover, and Diner's Club are all acceptable forms of payment at our Box Office. We do not accept checks or money orders.

Club Suite Tickets
If you are attending an event with a Club or Club Suite ticket, please enter through either the North or South concierge areas located on either side of the Mall area. Club ticketholders also have exclusive access to entrances on 31st Street and 33rd Street between 7th and 8th Avenues. Your Club ticket also allows you to visit our third floor Garden Terrace, Play By Play Restaurant, and The Club Bar and Grill during Knicks and Rangers games. For Liberty games, you will have access to the Garden Terrace and Play By Play. Of course, Suite holders may dine in the privacy and comfort of their Suite, and may customize their menu through our Suite Services department. Club ticketholders for New York Knicks and New York Liberty games will have personal waiter/waitress service at their seats during games. For New York Rangers games, VIP Rinkside, Club Rinkside, and Club Gold ticketholders will have personal waiter/waitress service at their seats during games. Menus will be at your seats upon arrival.

General Admission
General Admission tickets mean that you do not possess a reserved seat. Seating (or arena floor space) is obtained on a first come-first serve basis. We ask that you do not save General Admission seats or space for guests that are meeting up with you inside the Arena.

Children
Please check the event profile for your specific event for the minimum age requirement prior to your purchase of tickets. For most events, all children who have reached their second birthday require a ticket to gain admittance to Madison Square Garden. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own seat and must sit on a parent's or guardian's lap. Please note, that for certain children's events (such as the Wiggles and Sesame Street Live!), all children who have reached their first birthday require a ticket. For more information, you may contact Guest Relations at (212) 465-6225, any weekday from 9:00 a.m. to 5:00 p.m.

Lost Tickets
If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster phone or TicketMaster online, please call TicketMaster Customer Service at (212) 307-4111 or (212) 307-5554.

North/South Tickets
The North and South Press Boxes are generally reserved for working media during sporting events. For concerts, however, we have the opportunity to sell these seat locations. The North and South Press Boxes are located between the 300 and 400 level seating areas in the Arena. The Press Boxes consist of one row of folding chairs that are set up in these locations. If your ticket is marked Section North, the folding chairs will be set up behind the last row between sections 332-337. If your ticket is marked Section South, the folding chairs will be set up behind the last row between sections 307-312. Please proceed to the gate marked on your ticket and an Usher will direct you to your seats.

TicketMaster Charges

Please understand that a facility surcharge is included in the ticket price, regardless of your point of purchase. Please be aware that the Ticketmaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through Tickemaster. If you choose to use Ticketmaster's phone or Internet service, you will be assessed a facility convenience and shipping charge. If you choose to utilize a Ticketmaster outlet to purchase tickets, you will be assessed a facility surcharge and a convenience charge. You may avoid TicketMaster charges only by purchasing tickets in person at our Box Office.

Tours

To get an in-depth behind the scenes look at Madison Square Garden, we suggest the All Access Tour of The Garden. Guests without tickets for an MSG event may still see the inner workings of The Garden by purchasing a ticket to take the MSG All Access Tour. Tours operate every day, approximately every half-hour from 11:00 a.m. to 3:00 p.m. Daily tickets can be purchased at the MSG Tour Shop. Advanced tickets for future tours can be purchased through Ticketmaster and the Box Office only. For pricing and more information please click here. Group and student rates are available through our Group Sales department at (212) 465-6080. The MSG All Access Tour is also an ideal way to take large groups to visit Madison Square Garden. For private tours or to customize a tour to fit your group's or organization's needs, please call (212) 465-6052. Please note that photography is permitted during the tour, however video and audio recording is strictly prohibited.

Upcoming Events Calendar

We update our Upcoming Events Calendar the moment we receive confirmation that an event is taking place at The Garden. The best way to obtain upcoming event information is by signing up for the MSG Newsletter, which is free. We will e-mail you upcoming event information, based upon your preferences, so you will not miss out on all the excitement at MSG.

Walk of Fame

In 1992, Madison Square Garden designated the walkway leading to the arena as the "Walk of Fame," the spot to recognize performers, athletes, announcers, and coaches who demonstrated excellence at their craft in The Garden at various times throughout their extraordinary careers. Each person is honored with a plaque that designates the performance category (Broadcasting, Boxing, Basketball, Hockey, Track and Field, Tennis, Skating, Music, and Circus) in which his or her contributions have been made.

Water Fountains

Water fountains are located throughout the concourses during events in the Arena. For Theater events, water fountains are located in the Theater Lobby.

Wheelchairs For Transportation

For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at Madison Square Garden, please ask a Security Officer for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.

Whistle Policy

As a courtesy to your fellow ticketholders, we ask that you do not walk around in the seating area until there is a stoppage in play (during sporting events). The black line in the gate designates the area that we ask you to stand behind, so that you do not block the view of those ticketholders who are seated. We thank you for complying with this.

For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times.

Will Call

The Will Call window is located at Window #5 and, at times, at adjacent windows in the Madison Square Garden Box Office. If you are picking up tickets at Will Call, please bring valid photo ID and the credit card used to purchase the tickets. Please be aware that the Will Call window generally closes one hour after the event start time.

If you purchased your tickets from Ticketmaster, you may also utilize the Ticketmaster kiosks located directly outside the MSG Box Office. The kiosks are available during normal Box Office operation hours. Please be advised you must have the credit card used to purchase the tickets.